Welcome to Ecogroovi (the "Platform"). The Platform is provided and controlled by Techno Ecology Creative (“Ecogroovi ”, “we” or “us”).
We are committed to protecting and respecting your privacy. This privacy policy ("Privacy Policy") explains our practices concerning the personal information we collect from you, or that you provide to us.
If you have any questions about how we use your personal information, please contact us at [email protected].
We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. More detail is provided below.
Profile Information. We collect information that you provide when you set up an account, including your date of birth, username, email address and/or telephone number, and password. You can add other information to your profile, such as a bio or a profile photo.
User Content. We collect the content you create or publish through the Platform, such as photographs and comments, and the associated metadata (such as when, where, and by whom the content was created). Even if you are not a user, information about you may appear in content created or published by users on the Platform. We also collect content (such as text or images) from your device's clipboard if you choose to copy and paste content to or from the Platform or share content between it and a third party platform. In addition, we collect location information (such as tourist attractions, shops, or other points of interest) if you choose to add the location information to your User Content.
Surveys, Research, and Promotions. We collect information you provide if you choose to participate in a survey, research, promotion, contest, marketing campaign, or event conducted or sponsored by us.
Information When You Contact Us. When you contact us, we collect the information you send us, such as feedback or inquiries about your use of the Platform or information about possible violations of our When you contact us, we collect the information you send us, such as feedback or inquiries about your use of the Platform or information about possible violations of our Terms of Services, Community Guidelines.
Technical Information. We collect certain device and network connection information when you access the Platform. This information includes your device model, operating system, keystroke patterns or rhythms, IP address, and system language. We also collect service-related, diagnostic, and performance information, including crash reports and performance logs. We automatically assign you a device ID and user ID. Where you log-in from multiple devices, we use information such as your device ID and user ID to identify your activity across devices to give you a seamless log-in experience and for security purposes.
Location Information. We automatically collect information about your approximate location (e.g. country, state, or city) based on your Technical Information (such as SIM card and IP address). Also, where you enable location services for the Ecogroovi app within your device settings, we collect approximate location information from your device. We use Location Information, for example, to customise your experience and for diagnostics and troubleshooting purposes.
Usage Information. We collect information about how you engage with the Platform, including information about the content you view, the duration and frequency of your use, your engagement with other users, your search history and your settings.
Inferred Information. We infer your attributes (such as age-range and gender) and interests based on the information we have about you. We use inferences, for example, to keep the Platform safe and for content moderation.
Third Party Platforms and Partners. Third party platforms provide us with information (such as your email address, user ID, and public profile) when you choose to sign up for or log in to the Platform using sign-in features provided by those third parties. We may also receive contact information that you hold or is held about you when contact information is synced with our Platform by you or another user.
Others. We may receive information about you from others, for example, where you are included or mentioned in User Content, in a complaint, appeal, request or feedback submitted by a user or third party, or if your contact information is provided to us by a user.
We use your information to operate, provide, develop, and improve the Platform, including for the following purposes. You can find more detail in Our Legal Bases and How We Process Your Information below.
Provide and administer the Platform, such as enabling you to create, share, and consume content and to interact with other users and their content.
Personalise and customise your experience on the Platform, such as providing your "For You" feed.
Enforce our Terms, Guidelines, and other policies that apply to you. We review User Content and other information to protect the safety and well-being of our community.
Maintain and enhance the safety, security, and stability of the Platform by identifying and addressing technical or security issues or problems (such as technical bugs, spam accounts, and detecting abuse, fraud, and illegal activity).
Review, improve, and develop the Platform, including by monitoring interactions and usage across your devices, analysing how people are using it, and by training and improving our technology, such as our machine learning models and algorithms.
Share your information with third party platforms to provide you with features, like content sharing at your request when you integrate your Ecogroovi account with a third party service
Promote the Platform or third party services through marketing communications, contests, or promotions
Comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people.
We engage service providers that help us provide, support, and develop the Platform and understand how it is used. They provide services such as cloud hosting, content delivery, customer and technical support, content moderation and marketing. We share Information You Provide, Automatically Collected Information, and Information From Other Sources with these service providers as necessary to enable them to provide their services.
Third Party Platforms and Partners. We share limited information which may include Information You Provide, Technical Information, and Usage Information with third party platforms and partners whose platform or services are integrated with the Platform. We do this to give you a seamless experience, allow your content to be shared on other platforms, and/or enable third party platforms and partners to better authenticate users. Some examples include if you:
log-in to a third party platform using your account, we will share your basic account information and any other information you provide;
sign-up or log-in to the Platform using your account details from a third party platform (such as Facebook or Google), we will share certain Technical Information to facilitate this;
share User Content you publish on the Platform on other social media platforms, we will share your User Content and related information.
We share your information in other limited scenarios as follows:
Other Users and the Public: Your Profile Information will be visible to other users and the public. Depending on your privacy settings, User Content may be visible to other users and the public. You have the choice to make your posts private, which means only you can see your posts. If you choose to make your posts public, your profile and content may be visible to third parties, such as search engines, content aggregators, and news sites. You and other individuals may be able to share your User Content both on and off the Platform, depending on the choices you make in your settings.
Corporate Transactions: Your information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of assets or shares, reorganisation, financing, change of control, or acquisition of all or a portion of our business.
Legal Obligations and Rights: We may access, preserve, and share the information described in "What Information We Collect" with law enforcement agencies, public authorities, copyright holders, or other third parties if we have good faith belief that it is necessary to:
comply with applicable law, legal process or government requests, as consistent with internationally recognised standards;
protect the rights, property, and safety of our users, copyright holders, and others, including to protect life or prevent imminent bodily harm. For example, we may provide information (such as your IP address) to law enforcement in the event of an emergency where someone's life or safety is at risk.
investigate potential violations of and enforce our Terms, Guidelines, or any other applicable terms, policies, or standards; or
detect, investigate, prevent, or address misleading activity, copyright infringement, or other illegal activity.
Currently we are charging you for items in the Commerce side and also if you join one of the events that the community builds with price more than zero.
Charging fees to join an event. If you decide to charge fees for users to join your event, you can set the amount to charge users for that event. You may create more than one event. If you do charge a fee for users to join your event, currently you must collect yourselves fee to all the users that ask to join. In the near Future, we will give you automatic payment gateway that you can use to collect the Fee. Please contact us for this feature [email protected].
Charging fee for buying in the Commerce side. The commerce side is our selection of trees that our company will plant for the user. The Charge fee stated in the Commerce side is not included taxes, we will charge the tax according to the government of Indonesia regulations.
Payment Method. The terms of your payment between you and your financial institution will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.
Current Information Required. You must provide current, complete and accurate information for your billing account. You must promptly update all information to keep your billing account current, complete and accurate (such as a change in billing address, credit card number, or credit card expiration date), and you must promptly notify the payment processor if your payment method is canceled (e.g., for loss or theft) or if you become aware of a potential breach of security, such as the unauthorized disclosure or use of your user name or password. Changes to such information can be made in account settings. If you fail to provide any of the foregoing information, you agree that we may continue charging you for any use of paid services under your billing account unless you have terminated your paid services as set forth above.
Change in Amount Authorized. If the amount to be charged to your Billing Account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.
We may only use your information when we have a "legal basis" to do so. We use different legal bases depending on why we use your information (in other words, the “purpose” of our processing). These legal bases are contractual necessity, legitimate interests (ours, yours or those of another party), consent, compliance with a legal obligation, performing a task in the public interest, and protection of vital interests.
Here we explain the legal bases we rely on when we process your information. This section also describes why we use your information, how this information is processed, the categories of information involved, and the associated rights (which always includes the right to access your information). For more information on how to exercise any of your rights, please check out the "Your Rights and Choices" section in this Privacy Policy.
We use Information You Provide, Automatically Collected Information, and Information From Other Sources where it is necessary to perform the contract you enter into (our Terms) when you register for, access, or use the Platform. This means we use your information to:
Provide you with the Platform. We use your information to allow you to access and use the Platform, including allowing you to create and consume content and interact with others. We also personalise your experience on the Platform, such as providing your "For You" feed, which shows you content that we think you would be interested in. On Ecogroovi, the For You feed reflects preferences unique to each user. The system recommends content by ranking content based on a combination of factors, including:
categories of interests you express as a new user;
your gender;
your age; and
your interactions on the Platform, such as the content you like or or share, accounts you follow, comments you post and content you create.
Enforce our Terms, Guidelines, or policies. We use your information to enforce our Terms, Guidelines, and policies. This may include removing content (including through automated means) or suspending or banning your account if we determine that you are violating our Terms or Guidelines.
Administer the Platform. We also use the information we have to administer the Platform, such as communicate with you on service related matters and respond to your queries (including when you tell us about a problem or ask for a copy of your information).
Your Rights: Whenever we use your information on the basis that it is necessary for the contract we have with you, you have the right to port information you have provided to us.
We use your information where this is necessary to achieve legitimate interests - whether belonging to us, you, or a third party - provided these interests are not outweighed by your interests or fundamental rights and freedoms. We use the information we collect to:
Ensure the safety and well-being of our community.
We use your information to ensure the safety and well-being of our community, including by reviewing User Content for breaches of our Terms, Guidelines, and other policies. We also infer your age range, and under certain circumstances, may ask you to provide additional information to confirm your age.
Legitimate Interest relied upon: To keep our community safe, review compliance with our Guidelines, and identify misuse of the Platform.
Information used: Information You Provide, Automatically Collected Information, and Information From Other Sources.
Ensure the security and stability of the Platform.
We use your information to ensure the stability and security of the Platform, including by identifying and combating technical or security issues (such as technical bugs, spam accounts, and detecting abuse, fraud, and illegal activity).
Legitimate Interest relied upon: To improve, promote, and develop the Platform in an informed way.
Information used: Information You Provide, Automatically Collected Information, and Information From Other Sources.
Share your information with third parties.
We share your information with third parties whose platforms or services are integrated with the Platform.
Legitimate Interest relied upon: To provide you with a seamless experience, allow your content to be shared on other platforms, enable third parties to authenticate users, and optimise user experience.
Information used: Information You Provide, Automatically Collected Information, and Information From Other Sources.
Marketing communications.
We may send you direct marketing messages about features of the Platform that we think will interest you. We may also send you promotions, contests, or marketing campaigns or event information. We will obtain your consent to send you messages where required by law.
Legitimate Interest relied upon: To promote the Platform.
Information used: Information You Provide, Automatically Collected Information, and Information From Other Sources.
Your Rights: Whenever we use your information on the basis that it is necessary for legitimate interests, you can object to, and request restriction of, such usage.
We ask for your consent to access or use your information for specific purposes. If we do, you'll always be able to revoke your consent through your device permissions or in-app settings.
Your Rights: Whenever we use your information based on your consent, you can withdraw your consent at any time. However, your withdrawal of consent will not affect the lawfulness of processing your information based on your consent prior to your withdrawal of consent.
You also have the right to port information you have provided to us that we use based on your consent.
We may use your information including your Profile Information or User Content where it is necessary to comply with a legal obligation. This includes situations where we have obligations to take measures to ensure the safety of our users or comply with a valid legal request such as an order from law enforcement agencies or courts. We generally use Information You Provide and Automatically Collected Information, although it depends on the specific situation.
We may use your information where it is necessary to perform a task in the public interest, including undertaking research, preventing and detecting crime, safeguarding children and promoting public safety, security, and integrity as laid down by applicable law. We generally use Information You Provide and Automatically Collected Information, although it depends on the specific situation.
Your Rights: When we use your information on the basis that it is necessary for a task carried out in the public interest, you have the right to object to, and seek restriction of, our usage.
We may use your information where it is necessary to protect your or someone else's life, physical integrity, or safety. This could include providing law enforcement agencies or emergency services with information in urgent situations to protect health or life. We generally provide Information You Provide and Automatically Collected Information, although it depends on the specific situation.
You have rights and choices when it comes to your information. Some of these rights apply generally, while others will only apply in certain circumstances. Depending on the scenario, these rights may be subject to some limitations. You can contact us about exercising any of these rights by emailing [email protected].
Access your information: You can ask us, free of charge, to confirm what information we process about you, to provide certain information about the processing, and for a copy of your information.
Delete your information: You can delete or ask us to delete some or all of your information.
Rectify your information: You can change or ask us to change or correct your information where that information is not accurate. You can change or correct much of your information through the in-app controls and settings (such as your Profile Information).
Port your information: You have the right to data portability in circumstances where we rely on contractual necessity or consent as our legal basis. This means that you have the right to receive your information in a structured, commonly used, and machine-readable format and to share it with a third party.
Object to the processing of your information: You also have the right to object to the processing of your information in certain circumstances. The right to object applies when we are performing a task in the public interest or pursuing our legitimate interests or those of a third party. In submitting an objection request, please provide all relevant information, including the processing activity you are objecting to, why you want to object and how the processing activity affects you, and any additional information that you think will help us review your request. We will stop the particular processing if we don't have compelling legitimate grounds to continue that processing or don't need it for legal claims.
Restrict the processing of your information: You have the right to request the restriction of the processing of your information where (a) you are challenging the accuracy of the information, (b) the information has been unlawfully processed, but you are opposing the deletion of that information, (c) where you need the information to be retained for the pursuit or defence of a legal claim, or (d) you have objected to processing and you are awaiting the outcome of that objection request.
We encourage you to contact us if you are not satisfied with how we have responded to any of your rights requests. You also have the right to lodge a complaint with your local supervisory authority.
Security of your information is important to us. We maintain appropriate technical, administrative, and physical security measures that are designed to protect your information from unauthorised access, theft, disclosure, modification, or loss. We regularly review our security measures to consider available new technology and methods.
We retain information for as long as necessary to provide the Platform and for the other purposes set out in this Privacy Policy. We also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Platform, and enhancing its safety, security and stability), and for the exercise or defence of legal claims.
The retention periods will be different depending on the type of information and the purposes for which we use the information. For example, when we process your information to provide you with the Platform, we keep this information for as long as you have an account. This information includes your Profile Information and User Content. If you violate our Guidelines or Terms, we may remove your Profile Information and/or User Content from public view immediately but keep your information as is necessary to process the violation.
To support our global operations, we share your information with certain entities in our Corporate Group and with other third party entities outside of your country of residence as described in the "How We Share Your Information" section. These entities are committed to using and storing information in compliance with applicable privacy laws and to implementing appropriate security measures to protect your information.
We store the information described in the "What Information We Collect" section in servers located in Singapore. When we transfer your information outside of your country we ensure it benefits from an adequate level of data protection by relying on:
Adequacy decisions. These are decisions from the European Commission under Article 45 GDPR where they recognise that a country (outside the EEA) offers an adequate level of data protection; or
Standard Contractual Clauses. The European Commission has approved contractual clauses under Article 46 of the GDPR that allows companies in the EEA to transfer data outside the EEA. These are called standard contractual clauses. We rely on these standard contractual clauses to transfer information to certain entities in our Corporate Group (unless the country has an adequacy decision as identified above). For a copy of these standard contractual clauses, please contact us via [email protected]
You must be at least 18 years old to use the Platform. In other jurisdictions this age may be lower, as detailed in the local privacy policy. If you believe that there is a user who is below this minimum age, please contact us at [email protected]
In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at [email protected] and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to lodge a complaint with your local supervisory authority.
We will generally notify all users of any material changes to this policy, through a notice provided via the Platform. However, you should look at this policy regularly to check for any changes. We will also update the “Last Updated” date at the top of this policy, which reflects the effective date of such policy. Your continued access to or use of the Platform after the date of the updated policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the Platform.
Questions, comments and requests regarding this policy should be addressed to [email protected].